Frequently Asked Questions

What is the COVID19 government guidance for restaurants & bars to be able to re-open to the public?


From July 4th pubs, cafes and restaurants may open with reduced social distancing to 1m Plus other measures. To do so the Government regulations state that operators MUST:

Assist the NHS Test and Trace system by keeping a temporary record of all customers and visitors for 21 days, in a way that is manageable for their business. Plus, manage the entry of customers, and the number of customers at a venue, so that all indoor customers are seated with appropriate distancing or face £1000 fines per breach fines or closure. For further advice visit food.gov.uk




How much does tradesafe solution cost?


tradesafe is an out-of-the box venue manager solution, with a one off cost from just £575, with no installation costs or monthly payments. To enable toilet capacity controls, purchase 1 further sensor to place outside of the toilet door and comply with social distancing guidelines for £199 Purchase 1 further sensor for monitoring of capacity change through each additional entry way i.e. pub garden for £199. Order Here. If you would like to discuss how tradesafe can help develop a bespoke solution or you would like to order in bulk, please contact sales@tradesafe-uk.com




Why should I use tradesafe over hiring full-time door staff?


In order to comply with government guidelines venues must record customers details upon entry & maintain social distancing rules of 1m+. This could cost your venue £2,500 a month on added door staff and increases the riskof human contact. Let technology take the strain of controlling the customer flow in your venue and reduce on-going Covid compliance costs.




How do I install tradesafe?


tradesafe is simple and easy to install. Your package will contain a simple step-by-step instruction manual and requires no complicated integration or hard wiring into mains. Simply receive, open, plug & operate.




Will tradesafe work in my venue?


tradesafe is designed to work in any sized venue and is simple to install. You are able to set the capacity of your venue based on government guidelines. If you would like to discuss how tradesafe can help develop a bespoke solution across multiple venues please contact sales@tradesafe-uk.com




How do I update my venues maximum capacity level?


Simply log on to the url provided in your welcome package using the credentials you recieve in your box and update your capacity number online. The venue's capacity will automatically reset to 0 at 3am daily.




How long will delivery take?


Currently orders will take 7-10 working days to be delivered. You will recieve a tracking number once dispatched. For bespoke tradesafe solutions your timeline will be discussed with you directly.